Why settle for less than the security of our exclusive written Fix It Peace of Mind Guarantee?
It's 9 Guarantees in one.
As members of a major nationwide building services group, Fix It Renovations people throughout New Zealand have always stood behind their workmanship. After all, our good name is everything to us.
But now we’ve taken our customers’ peace of mind to a new level by adding two more important points to our written guarantee.
"What makes Fix It Renovations different from other renovation providers has always been, among other things, our commitment to delivering results on time and within budget," says Managing Director Russell Poole. "So we decided to put those commitments in writing, adding a Guarantee of Fixed Price and a Guarantee of Completion Date to the seven points in our existing guarantee."
The Fix It Peace of Mind 9-Point Guarantee provides the kind of protection that we believe should be offered by all building services providers - but unfortunately isn’t.
As an example, Russell Poole says there should be a law requiring all New Zealand building companies to carry public liability insurance for the protection of their customers, but there isn’t.
"So we have always insisted that all our people are insured," he explains, "We also have a requirement that they take on experienced tradespeople, comply with our rigorous service standards and health and safety policy, and put right any defective workmanship and materials. And we’ve put it all in writing for our customers."
Your local Fix It Franchise Owner makes you all these guarantees in writing. Why entrust your biggest asset, your home, to anybody else?
1. Our Guarantee to do the job right first time
We guarantee that the work carried out by us on your home or premises has been carried out
- to the specifications and standards set out in your Building Consent (if applicable) and the Scope of Works provided by us
- in accordance with good trade practice
- in accordance with manufacturers’ or suppliers’ instructions for the installation or use of any product or material in your home
2. Our 5-Year Guarantee of Workmanship
We guarantee our workmanship for 5 years. In the unlikely event that any of our workmanship does not meet the standards above, we will put it right promptly and at no cost to you.
3. Our Guarantee on Materials
We guarantee to use only materials and products where we are required to supply them on your project that meet Fix It’s quality and durability standards and which give you the protection of a manufacturer’s guarantee.
4. Our Guarantee of the Right Person for the Job
We guarantee to use the right person for the job. That means if your project requires a tradesperson, we will always use a qualified tradesperson, not a handyman or unqualified person. And for your protection, all our people are security-screened.
5. Our Guarantee of Service Standards
We guarantee to provide you with high standards of service. Our people will
- turn up when they say they will, or let you know if they are delayed
- be well presented in a Fix It uniform
- listen to you
- treat your home or premises with respect
- leave the work site in a better condition than they found it
6. Our Guarantee of Public Liability Insurance Protection
We guarantee that we carry appropriate Public Liability Insurance for your protection in the unlikely event that any damage or injuries are caused by us.
7. Our Guarantee of Health and Safety Compliance
We guarantee to protect the safety of everyone on and around the project site by implementing a health and safety site programme which complies with relevant OSH legislation.
8. Our Guarantee of Fixed Price
We guarantee that there will be no surprises when it comes to paying your bill. If we've given you a quote, the price we've quoted will be the price you pay, unless you have specifically asked for some changes or extras during the project - see our Conditions of Service and Sale for details.
9. Our Guarantee of Completion Date
We guarantee to complete your project in the time we say we will, unless changes or extras have been agreed along the way, or issues which are genuinely beyond our control delay the completion date, in which case we will give you reasonable notice.
Exclusions to our Guarantees
Our 9-Point Guarantee covers all aspects of our work that we can be reasonably expected to control. But there are some things that are beyond our control and these cannot be covered by our Guarantee. So please note the following exclusions:
1. Any damage or defect beyond our reasonable control, including damage or defects arising from:
- an act of God such as earthquake, flood, lightning or eruption
- any other natural occurrence such as fire, wind, land, subsidence or slip
- shrinkage, contraction or expansion of materials used in the home
- condensation
- normal wear and tear
- improper maintenance of the home
- defects in hot water cylinders, valves, stove and any other appliances or machinery used in the home over and above any warranty or guarantee provided by the manufacturer or supplier of the product
- any consequential loss over and above the cost to repair or remedy the defective work or material
2. Any damage or defect to, or in any material or service which did not form part of the scope of works described in the contract between you and your Fix It Building Services Franchise Owner.
3. Claims by any person other than the original customer
Important Notes
The Fix It 9-Point Guarantee is provided by the Fix It Franchise Owner whom you have contracted to do the work or job. All Fix It Franchise Owners are independent franchise business proprietors and no obligation or liability under the Guarantee is accepted by Signature Home Services Limited, the franchisor of Fix It Building Services.
It is the responsibility of your Fix It Franchise Owner to decide how any remedial work required under this Guarantee will be performed. Reasonable access to the site during working hours must be provided by you for this remedial work.